Change is coming to Pennsylvania healthcare and Extended Family Care Pittsburgh is gearing up with new leadership. On January 1st Southwest Pennsylvania will begin its first phase of Community Health Choices, a program committed to increasing the opportunity for Pennsylvania’s elderly and disabled populations to stay in their home as opposed to entering institutional settings. Extended Family Care recently transformed its office and staff in preparation of the program’s arrival.
“We wanted a fresh look and to make certain the MCOs (Managed Care Organizations) recognize Extended Family Care as a leader within the home and community based programs”, said Stephen Sternbach, President and CEO. “In doing so, we needed to make some changes to our leadership team”, he continued. Nicole Kelly is now the Administrator of the Pittsburgh office and has brought on a new Director of Patient Services and two additional Patient Care Advocates to prepare for Pennsylvania’s transformation.
Ms. Kelly has already made significant changes to the office and wants to continue her outreach of improvements to the field staff employees. “We have a number of new and exciting programs to promote employee engagement with our field staff”, Nicole stated. The first was an Employee Appreciation Brunch which was held earlier this month and gave the staff the opportunity to enjoy a meal and to meet the new management team.
Several consumer and employee events are being rolled out over the next few months to ensure customer and staff satisfaction are at their peak when Community Health Choices rolls out in Pennsylvania. For more information about the programs or for employment opportunities with Extended Family Care contact us at 412-241-7292 or visit our website at www.extendedfamilycare.com.
If you or an aging loved one are in need of Home Care Services in Whitehall PA or the surrounding areas, contact the caring professionals at Star Multi Care Services today at (631)956-8835. We are the Right Choice for Home Health Care Services!
Carole gained most of her formal managerial training by attending Pennsylvania State University in pursuit of her degree in Health Policy and Administration. She attributes her informal training to have been acquired on a more personal level. Carole understands first-hand what families may experience when allowing a home care provider access to their home while providing care to their loved one. She was a caregiver for two of her grandparents until their passing and believes in the importance of allowing family members the opportunity to remain in the comfort of home if they so desire. Carole is also the mother of a child with multiple medical conditions who requires nursing services in the home. It is because of her personal experiences that Carole understands first-hand how important it is to manage a quality, high-integrity home care agency in which clients and families can place their trust and be confident they are receiving the best care possible. Carole also believes in the importance of giving back to the community. Therefore, she volunteers and spear-heads fundraising activities for a variety of charitable and professional organizations, namely the Pennsylvania Home Care Association, Autism Speaks and Avengers Baseball, Inc.
Carole, a resident of Lehigh County, is married and has 2 children. In her free time, she is the “team mom” for her son’s tournament baseball team, enjoys cooking, spending time with her family and friends, and is an avid NY Giants, NY Yankees and Penn State football fan. Carol is a verified Google Author
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