Central Star Home Health Services in Mansfield Ohio is pleased to report the birth of Kashton Paul Banks. Kaston arrived on the morning of April 10th, 2017 at Avita Health Systems-Galion. He was a healthy 6 pounds, 6 ounces and was 18 ¾ inches long. Kashton is the son of Elaina Banks who has worked as the Human Resources/Payroll Coordinator at Central Star for over two years.
Elaina reported having received “star treatment” from the staff at Avita stating “All the staff that we came into contact with during our stay at Avita were nothing short of amazing and took such great care of us, including Kashton’s pediatrician, Dr. Marcia Brown. The delivering physician was Dr. Tyler Huggins with the assistance of the best nurses, Heidi & Lisa, and the most amazing PCA, Glory.”
The way we receive healthcare is changing. Long gone are the days when cost cutting, extended hospital stays and profit margins made a healthcare provider successful. Today, positive rating scales deem success and are characterized and notably marked through the existence of collaboration, efficiency and customer service. Similar to the apparent focus on the quality of the customer experience that the Banks family received, Central Star Home Health has recently developed a new customer service plan entitled, “Strive for Five”. “Our primary focus has to be on our employees, says Tracy Clark, Administrator of Central Star Home Health Care. “Happy employees ensure happy clients”, she continued. “We are beginning to roll out some employee appreciation programs which will ensure our employees enjoy their jobs and stay with us. “In exchange for their employment contentment they should provide consistent, high quality care to our clients”, she continued.
Ensuring employees have a perfect work/family balance is important at Central Star. “Employees also have to be satisfied with the proper balance between the demands of work and those at home”, Tracy said. Elaina has recently returned from maternity leave but seemingly enjoys going home to quality time with her new born son and family. “Thankfully, he is already sleeping through the night which makes my return to work much, much easier”, Elaina says. He absolutely loves watching his brother, Khasen, play and his rides in the car, but is not very fond of bath time”, she said with a smile.
Central Star Home Health Care and the entire network of Star Multi Care Services congratulates the Banks family on their newest addition and welcomes Kashton into the Star family.
Carole gained most of her formal managerial training by attending Pennsylvania State University in pursuit of her degree in Health Policy and Administration. She attributes her informal training to have been acquired on a more personal level. Carole understands first-hand what families may experience when allowing a home care provider access to their home while providing care to their loved one. She was a caregiver for two of her grandparents until their passing and believes in the importance of allowing family members the opportunity to remain in the comfort of home if they so desire. Carole is also the mother of a child with multiple medical conditions who requires nursing services in the home. It is because of her personal experiences that Carole understands first-hand how important it is to manage a quality, high-integrity home care agency in which clients and families can place their trust and be confident they are receiving the best care possible. Carole also believes in the importance of giving back to the community. Therefore, she volunteers and spear-heads fundraising activities for a variety of charitable and professional organizations, namely the Pennsylvania Home Care Association, Autism Speaks and Avengers Baseball, Inc.
Carole, a resident of Lehigh County, is married and has 2 children. In her free time, she is the “team mom” for her son’s tournament baseball team, enjoys cooking, spending time with her family and friends, and is an avid NY Giants, NY Yankees and Penn State football fan. Carol is a verified Google Author
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